Category: Processing Refunds

When collecting money online it's inevitable that you'll need to process a refund at some point. If you have collected money via credit card through a merchant account, you'll need to access your merchant account and refund the money from there.

See it: Step-by-step

Heads-up! Removing someone from a registration program in your website will not automatically refund their money.

Steps to refund a credit card:

  1. Login to your merchant account and reverse or cancel the transaction.
  2. Find the registration in your website and add a manual negative payment to the registration (to show that money was paid back to the user).
  3. Delete the registration from the registration program for this user.